1. Self-Service Permanent Account Deletion
Any registered member (whether subscribed or unactivated) can permanently delete their Partner Hub account at any time by visiting /delete-account while signed in. To protect your account from unauthorized deletion, we require re-authentication and explicit confirmation before executing the deletion.
2. What Is Permanently Erased Upon Deletion
When you confirm permanent account deletion, our system immediately:
- Removes your public profile from discovery and search results;
- Deletes your uploaded profile photos and encrypted PAN or Government ID verification files from storage;
- Erases your personal profile details, bio, preferences, and location records;
- Revokes and deletes all active login sessions, persistent tokens, and encrypted chat key bundles;
- Cancels any active recurring Razorpay or PayPal subscriptions linked to your account and sends a final Account Deletion Confirmation email.
3. Legally Required Minimal Record Retention
In accordance with applicable tax, accounting, and cybersecurity compliance requirements, minimal non-public transaction receipts (such as Razorpay and PayPal invoice/receipt records) and security/abuse audit logs may be retained strictly for the period required by applicable law. These records are never publicly accessible and cannot be used to restore a deleted profile.